Refund policy

Return & Refund Policy
At WARMBLU, we are committed to providing high-quality pool heating solutions. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging (including all accessories, manuals, and wooden pallets for freight items).
1. Returns for Non-Quality Reasons (Changed mind, ordered wrong model, etc.)
Standard Items (H5, H7):
Customers are responsible for the return shipping costs. A 
10% restocking fee may apply to cover warehouse inspection and repackaging. We recommend using a trackable shipping service.
Heavy Freight Items (H10, H18, H25, H30, H35):
Due to the extreme cost and complexity of LTL freight shipping, returns for non-defective heavy items are subject to a strict 
15% restocking fee.
Return Shipping Costs: The customer is fully responsible for the actual LTL return freight costs.
Process: For your safety and to ensure the unit is not damaged in transit, WARMBLU will arrange the LTL pickup and provide the Bill of Lading (BOL). The exact cost of the return freight will be communicated to you and deducted from your final refund.
Packaging Requirement: The unit MUST be securely strapped to its original wooden pallet. Freight carriers will refuse pickup for unpalletized heavy items.
2. Defective Products or Damaged in Transit
We stand behind the quality of our products. If your unit arrives damaged or has a manufacturing defect:
Transit Damage (Action Required): For heavy freight items, you must inspect the packaging and unit upon delivery. Any visible damage must be noted on the driver's delivery receipt (POD) before signing.
Reporting Timeframe: You must contact us at warmbludirect@gmail.com within 48 hours of delivery with your order number, a description of the issue, and clear photos/videos of the defect or damage.
Resolution: WARMBLU will cover all return shipping or replacement costs for verified transit damage or defective units.
3. Refund Process
Once your return is received at our warehouse and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund (minus applicable return shipping costs and restocking fees) will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
How to Initiate a Return
To start a return, please contact our support team at 
warmbludirect@gmail.com with your Order Number and the reason for the return. Please do not send your purchase back to the manufacturer without authorization.